Terms & Conditions

Article 1 — Purpose

These terms and conditions of sale govern all sales concluded between Soonicorn Inc. (수니콘 주식회사), the company incorporated in the Republic of Korea that operates the Flâneur Séoul brand and the flaneurseoul.com website (the “Company”), and any person placing an order on the site. Placing an order implies full and unreserved acceptance of these terms.

Article 2 — Prices and currency

Prices are displayed in euros (EUR), Korean won (KRW) or Japanese yen (JPY) depending on the language selected, all taxes included. Items are sold Delivered Duty Paid (DDP): taxes and customs duties are included in the displayed price. No additional fees will be charged on delivery.

Card payments are processed in Korean won (KRW) by our payment provider Toss Payments. When the display currency differs from the charge currency, the exact amount to be charged is shown before you confirm payment. Your card issuer may apply its own exchange rate or foreign-transaction fees.

The Company reserves the right to change its prices at any time; items are invoiced at the price in effect when the order is confirmed.

Article 3 — Ordering

An order is confirmed once the cart has been reviewed, the delivery address entered and the payment accepted. A confirmation email summarising the order is sent to the address provided. The Company reserves the right to refuse any order in the event of a prior dispute or suspected fraud.

Article 4 — Payment

Payment is made online through Toss Payments: credit or debit card (Visa, Mastercard, JCB, American Express, UnionPay and Korean domestic cards). Transactions are secure and encrypted; no card details are stored by Flâneur Séoul.

Orders are only created once payment has been approved. If an item sells out at the moment of payment, the payment is automatically refunded in full.

Article 5 — Delivery

Orders are prepared and shipped from Seoul. The estimated delivery time for mainland France is 5 to 8 business days from order confirmation. A tracking number is provided as soon as the order ships.

If delivery is delayed by more than 7 days beyond the stated date, you can contact us: we will follow up with the carrier and, if the parcel is lost, you will receive a full refund or a replacement shipment, whichever you prefer.

Article 6 — Right of withdrawal, returns and refunds

You have 14 days from receipt of your order to withdraw and return any item, without having to give a reason. For consumers residing in the European Union, this corresponds to your statutory right of withdrawal (Directive 2011/83/EU and, for France, Articles L221-18 et seq. of the Consumer Code).

Procedure: ① report your return via the contact form or from your account; ② we send you a prepaid return label within 24 business hours; ③ drop off the parcel at the pickup point of your choice. Returns are free: return shipping costs are covered by Flâneur Séoul.

Items must be returned in their original condition, unworn (beyond trying them on), with their tags. The refund is issued to the payment method used for the order, at the latest 14 days after we receive the returned item or you provide proof of postage, whichever comes first.

The right of withdrawal may be limited, or the refund reduced, where an item has been damaged, worn, washed or had its tags removed through handling beyond what is necessary to try it on, or where an item was made to order at your request.

Article 7 — Exchanges

We do not offer direct exchanges on cross-border orders. To change a size or colour, return the item free of charge and place a new order. If you received a defective or incorrect item, it is handled at our expense under Article 8.

Article 8 — Defective items and legal guarantees

All items are covered by the legal guarantees applicable in your country of residence — for EU consumers, the legal guarantee of conformity of at least two years from delivery (and, in France, Articles L217-3 et seq. of the Consumer Code and the hidden-defects guarantee of Articles 1641 et seq. of the Civil Code). In the event of a defect, contact us: the item will be repaired, replaced or refunded, with all shipping at our expense.

Article 9 — Governing law and disputes

These terms are governed by the law of the Republic of Korea, where the Company is established. This choice of law does not deprive you of the protection of the mandatory consumer-protection rules of the country where you reside.

In the event of a complaint, first contact our customer care team via the contact form — reply within 24 business hours, support in English. If no amicable resolution is reached, EU consumers may use the European online dispute resolution platform: ec.europa.eu/consumers/odr, and French consumers may also refer the matter free of charge to a consumer mediator.